Warranty Policy

Effective Date: 30-07-2024

At Silent Box Pro, we stand behind the quality and craftsmanship of our soundproof pods. We offer a two-year limited warranty on all products purchased directly from our website. This warranty covers repairs or replacements due to manufacturing defects. Please read below for the full details of our warranty coverage.

Limited Warranty Coverage

We offer a 2-year limited warranty for all Silent Box Pro soundproof pods purchased from our website. This warranty covers defects in material or workmanship under normal use and conditions, as outlined in the product’s user manual and guidelines.

Warranty Validity

The warranty is valid for two years from the original purchase date. To file a warranty claim, a valid proof of purchase (receipt or order number) is required.

What Is Covered Under the Warranty?

Our limited warranty covers defects in materials or workmanship for the following components:

Structural components (walls, roof, and floor) of the soundproof pods
Interior panels, finishes, and fabric
Ventilation systems and other internal components

This warranty applies only when the soundproof pod is used in accordance with the guidelines specified in the User Manual. Any misuse, unauthorized modification, or improper installation will void the warranty.

What Is Not Covered Under the Warranty?

This warranty does not cover:

Consumable parts, such as batteries (if applicable) or fabric wear
Third-party components, including external devices or furniture not sold by Silent Box Pro
Damage caused by misuse, neglect, or improper installation
Damage resulting from unauthorized repairs or alterations
Acts of nature, including fire, flooding, earthquakes, or other environmental factors
Shipping and handling costs for returning the product (unless the issue is covered by the warranty)
Wear and tear due to normal use over time

If the product is not used in accordance with the guidelines outlined in the User Manual, the warranty may be voided.

How to Request Warranty Service

To initiate a warranty claim, please follow these steps:

Contact Us at info@silentboxpro.com or call +1 833 665 5222
Provide the order number, a description of the issue, and photos or videos (if applicable).
Once your claim is reviewed, we will provide instructions for returning the product or receiving repairs.
If your product is covered under the warranty, we will either repair or replace the defective part or unit, depending on the situation.
Shipping fees for returning the product are the customer’s responsibility unless the issue is covered by the warranty.

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. The warranty is valid only within the country of purchase and may not apply in certain regions.

Silent Box Pro reserves the right to replace defective parts or units with comparable products if the original product is no longer available.

What Are Your Responsibilities?

To qualify for warranty service, you may be required to:

Provide proof of purchase and the serial number of the unit.
Answer any questions to help diagnose the issue with the product.
Follow the Silent Box Pro warranty procedures for product returns or repair service.

Exclusions from Warranty Service

The warranty will be voided if:

The serial number is removed or altered.
The product is modified or repaired by anyone other than an authorized service provider.
The product is used in environments not recommended in the User Manual (such as residences, outdoor settings, or environments with excessive humidity).