Return & Refund Policy
Return & Refund Policy of Acoustic Store
Welcome to Acoustic Store! We prioritize customer satisfaction and strive to ensure that your shopping experience with us is exceptional. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Non-returnable items:
- Custom-made products
- Clearance items
- Gift cards
- Downloadable software products
Refunds
Process:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at online@acousticstore.co.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@acousticstore.co and send your item to: Acoustic Store, [insert return address here].
Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Damage:
- If the item was damaged during shipping, please contact us immediately at online@acousticstore.co. Provide details and photos of the damage, and we will assist you with the return process.
Contact Us
If you have any questions on how to return your item to us, contact us at